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Frequently Asked Questions

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  • What do your packages include?
    Website hosting, domain name, one personalized email address, security, basic SEO, administrative access, mobile versions, social media integration, unlimited forms, unlimited images, unlimited videos, website analytics, annual maintenance, and MUCH MORE.​
  • What does unlimited maintenance really mean?
    RD Designs charges an annual maintenance fee. This annual fee includes full maintenance for your website. Whatever changes you need throughout the year, we will take care of without any additional fees. Need a form added? Need a new page added? Need the homepage redesigned? This is all included in our annual rates.
  • How will my website look on different devices? Mobile options? Tablet options?
    RD Designs websites work with all of the latest web browsers for Apple, Android, Windows products, and much more. The mobile versions of our websites work on any mobile device and tablet.​ All of our websites have the option to have a custom mobile version designed that is optimized for those devices.
  • Will you design a small website?
    No project is too small or too big. We will design within your budget.​ We are not in the business of making money, we are in the business of helping your organization.
  • Do you offer custom email addresses? How many personalized email addresses can I have?
    We partner with Google/Gmail for all of our email needs. You can have as many as you would like. The first one is included in the package. Each additional email address is $86.40/year, as this is what Google charges us.​ You can view additional pricing here. All custom email addresses can be accessed via Gmail.com and use the Google Suite of apps. If you are a non-profit organization, Google will provide these custom email addresses for free.
  • How long will it take you to build my website?
    RD Designs builds all websites from a blank canvas. If you would like to use a template, that will speed up the process, however, most websites can be created in one to two weeks.
  • What type of forms are you able to create?
    Every package comes with an unlimited amount of forms. All of these forms are SSL/TLS Secure forms. Here are some of the forms that are commonly used: Event Registrations Membership Applications Collect Membership Dues Collect Donations Collect Legal Defense Plan Dues Contact Us Form Endorsement Forms Voting Forms Product Sales
  • Are you able to create a spreadsheet with the data you collect from the forms that are submitted?​
    Yes, we can have forms automatically send data to a secure Google Spreadsheet for your organization. Users are then able to give access to the spreadsheet to others within your organization.
  • How many photos or videos can I have on my website?
    You can have as many as you would like, there is no limit.​
  • Do your websites accept online payments?
    Yes, we can integrate with almost any financial institution.
  • Can you import my blog or website from Wordpress?
    Although we do not have the ability to directly import, we can definitely port over your old website manually.
  • Would it cost less for you to just carry over our current design and begin maintaining our website?
    Yes! We can take over maintaining your current website and its design after porting it over to our platform. This would drastically reduce your initial redesign fee.​
  • Are you able to give clients access to the website?
    Yes. You can access the website via a mobile app or a desktop website.​ ​You can access your blog to add text, photos, and video.​ You can control your items that you have for sale. You can control the contact list of anyone that interacts with your website. You can maintain spreadsheets of information that can be displayed.
  • How secure is the software and the forms that you use?​
    The company (Wix) we use contracts with security consultants to ensure the security of the platform. Regular security audits and infiltration tests are done to maintain ISO/PCI security certifications.​ The company encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. The encryption methods renders this information unreadable without a cryptographic key. The company has a multi-layer security architecture to help protect against 0-day security issues. The signup and login services are completed through a secure server. The information provided to the company in the signup process is secured via HTTPS/ SSL communication. The company has cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.
  • How long does it take for you to update something if needed?
    It will obviously depend on the extent of the update(s)/change(s). Most changes will happen within 48 hours.​
  • Can we contact the organizations that you have already designed websites for?
    Yes, we highly encourage you to get feedback from any and all of the organizations that we have designed websites for.​ They would be more than willing to provide that feedback. You can read some of their feedback here.
  • Can you design levels of membership plans? Where people can sign up and have certain access to only certain areas after making a payment?
    Yes, we can design levels of memberships based on subscription plans, individual roles, forum categorizes, etc.
  • Can I sell products on my website?
    Absolutely! ​From challenge coins to clothing, you can sell it all. You can either sell your own products or partner with our drop shipping partner, Printify.com.
  • What do you use to create your websites?
    RD Designs is a Wix Certified Expert and we use their their platform to design and maintain our websites.​ We do not use coding, javascript, or any other type of coding that makes it difficult for certain devices to display websites. We design to work on the most platforms for your customers.
  • What if I want to cancel my contract and transfer the site to someone else?
    We would hate to have you leave, but we can transfer your Wix website to another Wix account for the agreed upon price listed in your contract.
  • Can I have pages that only my members can access?
    Absolutely! We can create pages that only certain people can access, to include the following options: Individual Logins Individual Profile Pages Membership Only Pages Membership Only Forum Membership Only Individual/Group Chat Membership Only Files
  • Can I collect subscriber information and send out mailings?
    Absolutely! You can collect data to create marketing campaigns using subscriber data or we can import your current data. You can create custom emails to send to subscribers, members, clients, etc. You can also share instantly via Facebook, Twitter, and Pinterest. All of this is nicely integrated with your website.
  • What is the percentage of stability for the servers?
    We use Wix.com to design and maintain our websites. They boast a 99.98% up-time. You can learn more here.
  • Do you host the website servers? If not, who hosts/manages the servers?
    All our websites are built using Wix. We are a Wix Certified Designer, meaning, Wix has assigned us a specific person to meet all of our needs. Wix will host and manage the servers. They are also responsible for the security and maintenance of these servers.
  • Are you able to modify the domain name or create a new one? Can you help us allocate new domains? Are you able to do a domain forward and add subdomains?
    Yes – We have full control over domains that we create or are transferred to us. We can control current domains, add domains, and deal with subdomains all via Wix or whatever platform you’re currently using for your domain name(s).
  • Do you use a template for the website or is it created from scratch?
    All of our websites are created from scratch. However, if you have a template in mind, we can sure use that one as well! We are a custom designer.
  • What is the scripting language used to create your website? (Java vs PHP vs Python?)
    We try to make it a point not to use any code on our websites. We try to build with the Wix tools before resorting to coding. We have the ability to embed code within your website, however, we do not offer any coding services. If you have a specific doe that you would like used that is already created, we can certainly get that added and functioning.
  • Can you customize specific features to be included on the website? (For example: Adding an internal voting system to be used for members only for ByLaw/Candidate Voting)?
    Yes, we can create a member's only file system or implement a voting system with our customized forms. Information can be collected to an email address and/or to a Google Spreadsheet.
  • How much control do you allow to modify directly?
    We offer administrative access to all of our websites. Client modifications can be done via the forum, blog, CRM, financial settings, or our content manager. This offers a good amount of control without needing to know anything about the design or function elements.
  • Do you offer password protected pages or member only pages?
    Yes - Wix does a very nice job of simplifying its member's only section. All of which we can customize to your liking. Ideally, members would register using a non-governmental email address and choose a password. That is how they would gain access to the members only section. You can protect each page based on various member criteria, such as all members or a specific category of members. Most organizations would benefit from a members only forum and a members only documents section.
  • Are you able to integrate a raffle system for the members only section of the website?
    This depends on how you would run your raffle. We can customize a form to basically collect any information and integrate with most financial institutions. The forms we use can also output to a Google Spreadsheet where individuals can be given access to the data being collected.
  • What type of Customer Relationship Management (CRM) do you offer?
    With Ascend by Wix, you can capture leads, convert them into customers and streamline your workflow with a complete CRM solution built right into your site. Learn more here.
  • Do you meet the guidelines for Accessibility, Americans with Disabilities Act (ADA)? Do you offer terminology for Terms & Conditions, Privacy Policies, Store Policies, and Copyright Notices?
    Accessibility / ADA Compliance - Roughly 15% of the world's population experience some form of disability. Therefore, accessibility is an important aspect of site building and maintenance, as it ensures that all visitors can equally access and enjoy your site's content without difficulty. All websites designed by RD Designs include a generic legal statement that complies with the WCAG 2.1 and ADA guidelines. Store Policy - All of our websites that include a store, include a generic statement for delivery, orders, and returns. Privacy Policy / Terms & Conditions / Copyright Notice - All of our websites include a generic statement to comply with these legalities. RD Designs is not responsible for policies or legal statements that do not meet your state or country laws. Each client is responsible for making sure that these meet their requirements.
  • Search Engine Optimization (SEO) - Will my website show up on Google Searches?
    Yes! Every website comes with Basic Search Engine Optimization (SEO). We will ensure that when people are looking for your website, they will find it! We also offer services to set up your Google Business.
  • Do you offer Google Analytics?
    Yes! I will connect your website to Google Analytics. This way, you can track what your visitors are interested in the most. See how many people visit your website, what devices they are using, from what part of the world, etc. I offer this data to you on a weekly, monthly, or yearly basis.
  • Do you offer a blog, forum, or a way to upload files?
    Absolutely! We will give you full administrative access to maintain your blog, forum, and/or files. You can make these public or private.
  • Will visitors be able to search my website for the information they are looking for?
    Of course! We can add a search tool for users to find the exact information they are looking for.
  • Do you have a legacy plan?
    Yes. We are a small business and therefore, we are able to keep all of our costs low. However, with this, the question all arises what happens if one or both of you... well, you know. In the unfortunate event of me and/or my wife passing, we have a legacy plan in place. This will be spelled out in our contract.
  • Where can we find reviews of RD Designs, LLC?
    We try to have all of my organizations provide us feedback on Facebook. You can find our current reviews here.​ Just click on "Most Recent". You can also find a few hand selected ones on our website.
  • Where can we find out more about you?
    You can learn more about us on our LinkedIn page or on the homepage of our website.
  • What is the Tax ID number for RD Designs, LLC?
    RD Designs is registered in Minnesota under Tax ID: 82-3115428.
  • Where are you located?
    RD Designs is based out of Minneapolis, Minnesota, but we will design for any organization in the United States.​ You can mail us at PO Box 1769, Maple Grove, Minnesota 55311 or contact us here.
  • You are both peace officers full-time, do your employers know about this business?
    Yes, we submit a job request form to our full-time employers annually.​
  • What company do you use for your drop-shipping?
    We contract with Printify to bring you the best products at the best prices. You can view all of Printify's vendors here.
  • When will I get my order?
    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated 3–4 business days. Please allow for more times during holiday seasons.
  • Will my order take longer due to COVID-19?
    Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. You can ​follow our product manufacturing times and add an additional time for shipping on top of them​: Shipments from US | T-Shirts | 3-4 Business Days
  • Where will my order ship from?
    We work with an on-demand order fulfillment company with facilities throughout the world to bring you the best products and the best prices. Products are printed in the United States.
  • Will I be charged customs for my order?
    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
  • My order should be here by now, but I still don't have it. What should I do?
    Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address Ask your local post office if they have your package Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
  • How are your products made?
    We work with a print-on-demand drop shipper. They have locations throughout the United States, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  • How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
  • I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us here within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. When taking photos, please include the product tag to better help us. We’ll get back to you with a resolution as soon as possible!
  • What’s your return policy?
    We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us here.
  • Do you offer refunds?
    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
  • Can I exchange an item for a different size/color?
    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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