Question 1

What do your packages include?

Accepted Answer

Website hosting, domain name, one personalized email address, security, basic SEO, administrative access, mobile versions, social media integration, unlimited forms, unlimited images, unlimited videos, website analytics, annual maintenance, and MUCH MORE.​

Question 2

Can you transfer my current domain name? Are you able to create a new one(s)? Are you able to do a domain forward and add subdomains?

Accepted Answer

Yes – We have full control over domains that we create or are transferred to us. We can control current domains, add domains, and deal with subdomains all via Wix or whatever platform you’re currently using for your domain name(s).

Question 3

What does unlimited maintenance really mean?

Accepted Answer

RD Designs charges an annual maintenance fee. This annual fee includes full maintenance for your website. Whatever changes you need throughout the year, we will take care of without any additional fees. Need a form added? Need a new page added? Need the homepage redesigned? This is all included in our annual rates.

Question 4

How will my website look on different devices? Mobile options? Tablet options?

Accepted Answer

RD Designs websites work with all of the latest web browsers for Apple, Android, Windows products, and much more. The mobile versions of our websites work on any mobile device and tablet.​ All of our websites have the option to have a custom mobile version designed that is optimized for those devices.

Question 5

Will you design a small website?

Accepted Answer

No project is too small or too big. We will design within your budget.​ We are not in the business of making money, we are in the business of helping your organization.

Question 6

Do you offer custom email addresses? How many personalized email addresses can I have?

Accepted Answer

We partner with Google/Gmail for all of our email needs. You can have as many as you would like. The first one is included in the package. Each additional email address is approximately $110/year, as this is what Google charges us.​ You can view additional pricing here. All custom email addresses can be accessed via Gmail.com and use the Google Suite of apps. If you are a non-profit organization, Google will provide these custom email addresses for free.

Question 7

How long will it take you to build my website?

Accepted Answer

RD Designs builds all websites from a blank canvas. If you would like to use a template, that will speed up the process, however, most websites can be created in one to two weeks.

Question 8

What type of forms are you able to create?

Accepted Answer

Every package comes with an unlimited amount of forms. All of these forms are SSL/TLS Secure forms. Here are some of the forms that are commonly used:
Event Registrations
Membership Applications
Collect Membership Dues
Collect Donations
Collect Legal Defense Plan Dues
Contact Us Form
Endorsement Forms
Voting Forms
Product Sales

Question 9

Are you able to create a spreadsheet with the data you collect from the forms that are submitted?​

Accepted Answer

Yes, we can have forms automatically send data to a secure Google Spreadsheet for your organization. Users are then able to give access to the spreadsheet to others within your organization.

Question 10

How many photos or videos can I have on my website?

Accepted Answer

You can have as many as you would like, there is no limit.​

Question 11

Do your websites accept online payments?

Accepted Answer

Yes, we can integrate with almost any financial institution.

Question 12

Can you import my blog or website from Wordpress?

Accepted Answer

Although we do not have the ability to directly import, we can definitely port over your old website manually.

Question 13

Would it cost less for you to just carry over our current design and begin maintaining our website?

Accepted Answer

Yes! We can take over maintaining your current website and its design after porting it over to our platform. This would drastically reduce your initial redesign fee.​

Question 14

Are you able to give clients access to the website?

Accepted Answer

Yes. You can access the website via a mobile app or a desktop website.​
​You can access your blog to add text, photos, and video.​
You can control your items that you have for sale.
You can control the contact list of anyone that interacts with your website.
You can maintain spreadsheets of information that can be displayed.

Question 15

How secure is the software and the forms that you use?​

Accepted Answer

Wix Security Measures OverviewThe company (Wix) we use contracts with security consultants to ensure the security of the platform. Regular security audits and infiltration tests are done to maintain ISO/PCI security certifications.​The company encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. The encryption methods renders this information unreadable without a cryptographic key. The company has a multi-layer security architecture to help protect against 0-day security issues. The signup and login services are completed through a secure server. The information provided to the company in the signup process is secured via HTTPS/ SSL communication. The company has cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.

Question 16

How long does it take for you to update something if needed?

Accepted Answer

It will obviously depend on the extent of the update(s)/change(s). Most changes will happen within 48 hours.​

Question 17

Can we contact the organizations that you have already designed websites for?

Accepted Answer

Yes, we highly encourage you to get feedback from any and all of the organizations that we have designed websites for.​ They would be more than willing to provide that feedback. You can read some of their feedback here.

Question 18

Can you design levels of membership plans? Where people can sign up and have certain access to only certain areas after making a payment?

Accepted Answer

Yes, we can design levels of memberships based on subscription plans, individual roles, forum categorizes, etc.

Question 19

Can I sell products on my website?

Accepted Answer

Absolutely! ​From challenge coins to clothing, you can sell it all. You can either sell your own products or partner with our drop shipping partner, Printify.com.

Question 20

What do you use to create your websites?

Accepted Answer

RD Designs is a Wix Certified Expert and we use their their platform to design and maintain our websites.​ We do not use coding, javascript, or any other type of coding that makes it difficult for certain devices to display websites. We design to work on the most platforms for your customers.

Question 21

What if I want to cancel my contract and transfer the site to someone else?

Accepted Answer

We would hate to have you leave, but we understand the need.Intellectual Property and OwnershipWebsite Design and Hosting: RD Designs, LLC retains all proprietary rights to the website design, source code, and hosting environment. These assets are non-transferable and will not be migrated to the Client or a third-party platform upon termination.Client Materials: The Client retains full ownership of all original content, branding, and materials provided to RD Designs, LLC for use on the site.Domain Names: The Client maintains sole ownership of their domain name. If the domain was transferred to RD Designs, LLC for management purposes, it will be transferred back to the Client at no additional cost upon termination.Custom Email Addresses: The Client maintains sole ownership of their custom email addresses. All email accounts managed by RD Designs, LLC will be transferred back to the Client at no additional cost upon termination. Transfers will abide by the policies of those respective vendors: Google, Microsoft, Apple, etc.

Question 22

Can I have pages that only my members can access?

Accepted Answer

Absolutely! We can create pages that only certain people can access, to include the following options:
Individual Logins
Individual Profile Pages
Membership Only Pages
Membership Only Forum
Membership Only Individual/Group Chat
Membership Only Files

Question 23

Can I collect subscriber information and send out mailings?

Accepted Answer

Absolutely! You can collect data to create marketing campaigns using subscriber data or we can import your current data. You can create custom emails to send to subscribers, members, clients, etc. You can also share instantly via Facebook, Twitter, and Pinterest. All of this is nicely integrated with your website.

Question 24

What is the percentage of stability for the servers?

Accepted Answer

We use Wix.com to design and maintain our websites. They boast a 99.98% up-time. You can learn more here.

Question 25

Do you host the website servers? If not, who hosts/manages the servers?

Accepted Answer

All our websites are built using Wix. We are a Wix Certified Designer, meaning, Wix has assigned us a specific person to meet all of our needs. Wix will host and manage the servers. They are also responsible for the security and maintenance of these servers.

Question 26

Do you use a template for the website or is it created from scratch?

Accepted Answer

All of our websites are created from scratch. However, if you have a template in mind, we can sure use that one as well! We are a custom designer.

Question 27

What is the scripting language used to create your website? (Java vs PHP vs Python?)

Accepted Answer

We try to make it a point not to use any code on our websites. We try to build with the Wix tools before resorting to coding. We have the ability to embed code within your website, however, we do not offer any coding services. If you have a specific doe that you would like used that is already created, we can certainly get that added and functioning.

Question 28

Can you customize specific features to be included on the website? (For example: Adding an internal voting system to be used for members only for ByLaw/Candidate Voting)?

Accepted Answer

Yes, we can create a member's only file system or implement a voting system with our customized forms. Information can be collected to an email address and/or to a Google Spreadsheet.

Question 29

Can I add/update content without your help? How much control do you allow to modify directly?

Accepted Answer

We offer administrative access to all of our websites. Client modifications can be done via the forum, blog, CRM, financial settings, or our content manager. This offers a good amount of control without needing to know anything about the design or function elements. You do not need any design experience. Updating is as easy as updating a spreadsheet and your updates will immediately reflect on your website. We handle the design, you handle the content.

Question 30

Do you offer password protected pages or member only pages?

Accepted Answer

Yes - Wix does a very nice job of simplifying its member's only section. All of which we can customize to your liking. Ideally, members would register using a non-governmental email address and choose a password. That is how they would gain access to the members only section. You can protect each page based on various member criteria, such as all members or a specific category of members. Most organizations would benefit from a members only forum and a members only documents section.

Question 31

Are you able to integrate a raffle system for the members only section of the website?

Accepted Answer

This depends on how you would run your raffle. We can customize a form to basically collect any information and integrate with most financial institutions. The forms we use can also output to a Google Spreadsheet where individuals can be given access to the data being collected.

Question 32

What type of Customer Relationship Management (CRM) do you offer?

Accepted Answer

With Ascend by Wix, you can capture leads, convert them into customers and streamline your workflow with a complete CRM solution built right into your site. Learn more here.

Question 33

Do you meet the guidelines for Accessibility, Americans with Disabilities Act (ADA)? Do you offer terminology for Terms & Conditions, Privacy Policies, Store Policies, and Copyright Notices?

Accepted Answer

Accessibility / ADA Compliance - Roughly 15% of the world's population experience some form of disability. Therefore, accessibility is an important aspect of site building and maintenance, as it ensures that all visitors can equally access and enjoy your site's content without difficulty. All websites designed by RD Designs include a generic legal statement that complies with the WCAG 2.1 and ADA guidelines.
Store Policy - All of our websites that include a store, include a generic statement for delivery, orders, and returns.
Privacy Policy / Terms & Conditions / Copyright Notice - All of our websites include a generic statement to comply with these legalities.
RD Designs is not responsible for policies or legal statements that do not meet your state or country laws. Each client is responsible for making sure that these meet their requirements.

Question 34

Will my website show up on Google Searches?

Accepted Answer

Yes! Every website comes with Basic Search Engine Optimization (SEO). We will ensure that when people are looking for your website, they will find it! We also offer services to set up your Google Business. Learn more about SEO here.

Question 35

Do you offer Google Analytics?

Accepted Answer

Yes! I will connect your website to Google Analytics. This way, you can track what your visitors are interested in the most. See how many people visit your website, what devices they are using, from what part of the world, etc. I offer this data to you on a weekly, monthly, or yearly basis.

Question 36

Do you offer a blog, forum, or a way to upload files?

Accepted Answer

Absolutely! We will give you full administrative access to maintain your blog, forum, and/or files. You can make these public or private.

Question 37

Will visitors be able to search my website for the information they are looking for?

Accepted Answer

Of course! We can add a search tool for users to find the exact information they are looking for.

Question 38

How long does it take to rank on google?

Accepted Answer

The time it takes to rank on google depends on your industry and competition, we've often seen improvements within the first 1 to 2 months, but sometimes as early as 1 week!

Question 39

Do I still own my domain?

Accepted Answer

Yes, you will own and have complete control over your domain. We don't hold it hostage! We just help you manage it!

Frequently Asked Questions